SMA America, an inverter manufacturer based in Rocklin, Calif., has unveiled its new service center, which is intended to provide faster, easier technical support via the phone, Internet and on-site in the U.S. and Canada.
‘With the new service center, we can better assist our fast-growing customer base while shortening response times, thereby further elevating the technical support experience,’ says Jurgen Krehnke, president and general manager of SMA America.
For assistance with SMA's Sunny Boy and Sunny Island inverters, customers can call the service line (1-877-My-SMATech), which is staffed by trained technical service representatives. These experts help troubleshoot installation obstacles, provide operation and fault analysis, and offer advice on the use of SMA's communication hardware and software, among other offerings. To aid the representatives with these tasks, the service center employs a PV simulator and an inverter laboratory.
SOURCE: SMA America