Engineering services company Solar Support has debuted its integrated equipment and plant restoration and recovery solution, whereby the company combines its experience with solar inverters and construction management to resolve complex system issues.
Working with leading O&M providers, Solar Support delivers remote and on-site diagnostics and issue resolution to help asset owners and operators keep solar plants running at their peak.
“Our mission is to maximize performance and uptime for our customers and the entire industry, boosting asset production and revenue,” says Auston Taber, CEO of Solar Support. “Our equipment reliability experts don’t just fix inverters. They take every opportunity to transfer knowledge to on-site personnel, arming teams for future success.”
Solar Support has built nearly a quarter century of technical mastery in PV power electronics, including corrective and preventive maintenance with more than 800 fault codes on nearly 50 different inverters.
The company says its proprietary “equipment knowledge portal” is the industry’s most comprehensive diagnostic database, offering free online troubleshooting to more than 1,000 visitors in its first year alone.
“Natural disasters such as hurricanes have wreaked havoc on solar plants,” says Solar Support chief engineer Clifford Myers. “We have the technical expertise and experience to restore plants cost-effectively, boosting confidence for owners and operators in the performance of their assets.”
Solar Support says its collaboration with manufacturers allows the company to offer high-quality, on-demand field labor, increasing manufacturer bandwidth and lowering warranty costs. Its track record designing and building automated, standardized customer service systems helps manufacturers deliver superior service using less manpower.